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Refund Policy

Payhut.me provides provides free trial versions for your try. Before purchasing, please test the trial version to ensure that it works with your computer and meets your downloading requirements. Refunds will not be issued if you purchase the package and then find it does not work for you. Once an order is placed, refunds will only be issued in accordance with the listed conditions. Here are all the facts:

ACCEPTED cases

A refund can be arranged if:

  • You accidentally paid twice for the same product.
  • Did not receive the registration code and no response from our support team in 48 hours.
  • Technical issues with the software and our technical support team cannot provide a solution.
  • You are charged for the renewal payment after you have cancelled the auto-renewal on a subscription (screenshot proof for the cancellation required).

Once a refund is issued, the corresponding license will be deactivated.

UNACCEPTED cases

  • All our products are sold on a "try-before-you-buy" basis. You can try them for free, so you have enough time to verify the program's functionality. If you don't read the product description or test it out before purchasing and thus resulting in dissatisfaction with the product's function and/or results, we don't refund your payment.
  • You failed to receive the registration code for the product timely but didn't ask for assistance from our support team. Generally, once an order has been validated, the license key will be sent to the email address you entered for the purchase shortly. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, you should contact us for assistance.
  • You changed your mind after placing a payment.
  • You purchased the so-called "wrong" product, and you purchased the "right" product from other companies. Or you did purchase the wrong product but you didn't contact us to request a refund or exchange the correct one within the applicable refund date.
  • You requested a refund for technical issues but refused to cooperate with our support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refused to apply the solutions provided by our support team.
  • You requested a refund for price differences due to different regions and sellers.
  • You requested a refund but the order has already exceeded the money-back-guarantee date.
  • A refund request for no reason.

Important Notice

Payhut.me offers a 5-day money-back guarantee on the one-month and the one-year subscription of all programs, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

All subscriptions are set to automatic renewal by default. The subscription can be cancelled at any time during your subscription period. To cancel the subscription, you can find a link in the confirmation email that will be sent to you right after you purchase the product, just click it to cancel the auto renewal service.

Your refund will be processed within 1 to 7 business days depending on your payment method. If you don't receive the refund within 7 days, please contact the bank for further assistance.

Contact information

If you have any questions regarding our refund policy, please send a email to our support: [email protected]

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